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Each safety style states its EN ISO rating
Each safety style states its EN ISO rating
Our commitment to your satisfaction
Fill in the form below. We will email you a returns authorisation with the address to send the items and a reference number to write on the package. No printer required.
Not happy with your purchase? You can return unworn items in their original packaging within 30 days for a full refund or exchange. For a change of mind the cost of return postage is yours. This includes extended-range styles. Only items made or personalised to your own specification are treated differently, as set out below.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, and then a further 14 days to send the goods back. On top of that legal right, we accept returns for 30 days from delivery.
To cancel before your order is dispatched, email hello@safety-shoes.co.uk with your order number. If it hasn't left us, we will cancel it and refund you in full to your original payment method. If it has already been dispatched, please use the returns process below.
Items made or personalised to your own specification (for example embroidered or custom-fitted items) are not covered by the 30-day returns window. Extended-range styles, including those shown with a longer lead time, are covered by the full 30 days like everything else. Your statutory rights for faulty, misdescribed or non-conforming goods are unaffected.
Please inspect your order as soon as it arrives. If anything is missing, damaged in transit or appears to be the wrong item, please contact us promptly, ideally within 48 hours of delivery, so we can resolve the issue quickly. Where possible, please keep the original packaging and take a photograph of any damage. This is a request, not a deadline: it does not affect your statutory rights as a consumer.
Unworn items, ideally in their original packaging with tags attached
Items tried on indoors on a clean surface (as you would in a shop)
Wrong size or colour received, we'll cover return postage
Faulty or damaged items, we'll cover return postage
Within 14 days of delivery you can still return an item that has been worn outdoors, shows signs of use or has lost its packaging or tags. We may reduce the refund to reflect any loss in value caused by handling it more than you would in a shop.
From day 15 to day 30 (our extended window), items must be unworn and returned in their original packaging with tags attached.
Socks, insoles and other hygiene items supplied sealed cannot be returned once the seal is broken, unless they are faulty.
Fill in the return form at the top of this page with your order number, the items you are sending back, and the reason. We will email you within one working day with your returns authorisation and the address to send the items to. If you would rather email us directly, write to returns@safety-shoes.co.uk.
Returns address: Safety-Shoes.co.uk Returns, Unit 27 Rockhaven Business Centre, Longhedge, Salisbury SP4 6RT.
Pack the item securely in its original packaging. Send it using a tracked delivery service. We recommend keeping your proof of postage. For change-of-mind returns the cost of return postage is your responsibility, and we do not charge any restocking fees. If the item is faulty or we sent the wrong one, email returns@safety-shoes.co.uk with your order number and photos, and we will email you a prepaid Royal Mail returns label within one working day.
We aim to process your refund or exchange within 5 working days of receiving the return, and always within 14 days of receiving it (or of you sending us proof of postage, if that is sooner).
Refunds are issued to the original payment method. Please allow 5-10 working days for the refund to appear on your statement after we've processed the return. If you cancel within 14 days of delivery, we refund the item price and your original standard delivery charge. For returns from day 15 to day 30 we refund the item price; the original delivery charge is refunded then only if the item is faulty or we made a mistake. The cost of sending a change-of-mind return back to us is yours.
If you receive a faulty product, please contact us. Under the Consumer Rights Act 2015, you are entitled to a full refund if you reject faulty goods within 30 days of delivery. After 30 days you are entitled to a repair or replacement, and if that does not put it right, to a refund. For faulty items we email you a prepaid Royal Mail returns label (see How to Return above), and none of this affects your other statutory rights.
Every product is genuine. If anything goes wrong, you deal with us, not the brand: we handle every fault and warranty claim and take it up with the manufacturer or supplier for you. To make a claim, email returns@safety-shoes.co.uk with your order number and photos of the fault, and we will reply within one working day. Your rights under the Consumer Rights Act 2015 apply to everything we sell, and nothing here affects them.
If your order has not arrived within the expected time, or tracking shows a problem, contact us at returns@safety-shoes.co.uk or via our contact page and we will investigate with Royal Mail and put it right. See our delivery information for timescales.
Questions about a return? Contact us and we'll sort it out.