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Each safety style states its EN ISO rating
Each safety style states its EN ISO rating
Everything you need to know about how we deliver
On all orders over £75
£5.95 on orders under £75
Selected brands, including Portwest and Base Protection, are despatched the next working day when you order by 4pm UK time on a working day. The product page shows this promise whenever it applies.
Where an item is held in our own stock, orders placed before 1pm UK time on a working day are dispatched the same working day; orders placed after 1pm, at weekends or on a public holiday are dispatched the next working day.
Most other orders are dispatched within 3-5 working days of order confirmation. We do not hold every line ourselves, which is why those take a few working days to leave us. The selectable sizes on each product show what we can supply.
Every order is sent by Royal Mail Tracked 24 as standard. Once it has been dispatched, transit is typically one to two working days, and we will email you tracking when it leaves us. Transit time is an estimate from Royal Mail, not a guarantee.
Some specialist lines are extended range and show a longer lead time on the product page, typically 7-14 working days. Lines we hold in our own stock are available for immediate dispatch.
Every order is packed and sent from our unit at Unit 27 Rockhaven Business Centre, Longhedge, Salisbury SP4 6RT, by Royal Mail Tracked 24. No orders are sent direct from a supplier. Items we do not hold on our own shelf are delivered to us by our UK suppliers first, which is why those orders take a few working days to leave us.
We do not offer a guaranteed next-day delivery service, and there is no timed or express option at checkout. The despatch times above are handling times, not delivery dates. All delivery dates and timescales quoted on the website or in your order confirmation are estimates only and are not guaranteed. Delivery times may vary depending on supplier stock levels and Royal Mail performance. We will always keep you informed of your order status by email and do everything we reasonably can to meet quoted timescales.
Delivery may occasionally be delayed by events outside our reasonable control, for example severe weather, postal disruption, manufacturing or supply-chain interruptions, or industrial action. If this happens we will let you know as soon as possible and, where the delay is material, you may cancel any unfulfilled part of your order for a full refund. This does not affect your statutory rights as a consumer.
Please check your order as soon as it arrives. If anything is missing, damaged in transit or looks like it might be the wrong item, contact us promptly, ideally within 48 hours of delivery, and where possible keep the original packaging and photograph any damage. Prompt notification helps us resolve issues quickly. This is a request rather than a deadline and does not affect your statutory rights as a consumer.
We deliver to every UK address, including the Scottish Highlands, the Scottish islands, the Isle of Wight, the Isles of Scilly and Northern Ireland, at the same price: £5.95, or free on orders over £75. Deliveries to the Highlands, islands and Northern Ireland can take a day or two longer in transit. We do not deliver to the Channel Islands, the Isle of Man or outside the UK.
Every order is sent by Royal Mail Tracked 24. When your order is dispatched we email you a shipping confirmation with your Royal Mail tracking number. You can also check your order status by logging into your account.
If no tracking email arrives, or the tracking stops moving, email hello@safety-shoes.co.uk with your order number and we will look into it with Royal Mail.
If delivery is attempted and no one is available to receive the parcel, Royal Mail will leave a card with instructions on how to arrange redelivery or collection. If a parcel is returned to us due to failed delivery attempts, we will contact you to arrange redelivery. Additional delivery charges may apply.
Click & Collect is free. Choose it at checkout. There is no need to book: we email you when your order is ready, so please wait for that email before you travel, and bring your order confirmation.
Collect from Safety-Shoes.co.uk, Unit 27 Rockhaven Business Centre, Longhedge, Salisbury SP4 6RT, Monday to Friday, 8:30am to 5:00pm UK time, closed weekends and UK bank holidays.
Your order is ready in the same time it would take to be dispatched. If it has not been collected after 7 days we will send you a reminder. Orders not collected within 14 days of our ready email are cancelled and refunded in full to your original payment method.
Email hello@safety-shoes.co.uk or call 01722 672123 (Mon-Fri 8:30am-5:00pm UK time (GMT/BST)).