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EN ISO 20345 Certified Safety Footwear
EN ISO 20345 Certified Safety Footwear
Everything you need to know about how we deliver
On all orders over £75
£5.95 on orders under £75
Selected brands, including Portwest and Base Protection, are despatched the next working day when you order by 4pm on a working day. The product page shows this promise whenever it applies.
Most other orders are dispatched within 3-5 working days of order confirmation. We do not hold every line ourselves, which is why those take a few working days to leave us. The selectable sizes on each product show what we can supply.
Once your order has been dispatched, delivery is next working day where available. We will email you tracking when it leaves us.
Some specialist lines are extended range and show a longer lead time on the product page, typically 7-10 working days. Lines we hold in our own stock are available for immediate dispatch.
We do not offer next-day delivery. All delivery dates and timescales quoted on the website or in your order confirmation are estimates only and are not guaranteed. Delivery times may vary depending on supplier stock levels and courier performance. We will always keep you informed of your order status by email and do everything we reasonably can to meet quoted timescales.
Delivery may occasionally be delayed by events outside our reasonable control, for example severe weather, courier disruption, manufacturing or supply-chain interruptions, or industrial action. If this happens we will let you know as soon as possible and, where the delay is material, you may cancel any unfulfilled part of your order for a full refund. This does not affect your statutory rights as a consumer.
Please check your order as soon as it arrives. If anything is missing, damaged in transit or looks like it might be the wrong item, contact us promptly, ideally within 48 hours of delivery, and where possible keep the original packaging and photograph any damage. Prompt notification helps us resolve issues quickly. This is a request rather than a deadline and does not affect your statutory rights as a consumer.
We currently deliver to mainland UK addresses only. For deliveries to the Scottish Highlands, Northern Ireland, Channel Islands, or Isle of Man, please contact us as additional charges may apply. We do not currently offer international shipping.
Once your order has been dispatched, you will receive an email with tracking information where available. You can also check your order status by logging into your account.
If delivery is attempted and no one is available to receive the parcel, the courier will leave a card with instructions on how to arrange redelivery or collection. If a parcel is returned to us due to failed delivery attempts, we will contact you to arrange redelivery. Additional delivery charges may apply.
Have a question about delivery? Get in touchand we'll be happy to help.